1. What are the first steps to be taken when ordering a service?

First of all, please contact us and specify what kind of service you would like to receive. After you provide us with the necessary information, we will indicate the final price and a preliminary period for the delivery of the service.

2. What information do I have to submit if I want to order a labelling service?

In order to ensure correct labelling of a product, we recommend that you:

Refer to the label of the product and the information contained therein rather than the information sent by the manufacturers/suppliers in a Word document (rewritten copy of the label text). If possible, please provide us with the layouts of the product labels obtained from the manufacturers/suppliers or photos of the product label (photos taken with a cell phone are also acceptable). This will enable us to ensure that the translated text is in line with the text in other languages on the label and to visually assess whether the label complies with the requirements for labelling established by the EU legislation. If you are unable to provide us with photos of the product, please send us its descriptions in a Word document. Nevertheless, please be aware that a rewritten text may not always be correct.

Provide us with the product specification document, if possible.

3. How long does it take to label a product?

We understand that the labelling of a product is an important step that needs to be taken before the goods are placed on the market. Until the product is properly labelled, it is prohibited to sell it in Lithuania or another Member State of the European Union. Therefore, every minute is crucial for the manufacturer/supplier, since otherwise he suffers losses (especially in the case of an imported product whose expiration date is getting near). If the information submitted by the customer appears to be correct, we normally deliver our services in 2–3 business days. However, based on our own experience, we can say that there are a number of goods on the market that are improperly labelled in the original foreign language. In such a case, the labelling service may take longer, because we have to clarify via the customer (or on the basis of contact details of the supplier/manufacturer specified by the customer) the information necessary to label the product in a correct manner. Please also be warned that the labelling of products outside the Member States of the EU may take time, since third-country manufacturers often do not have the necessary information in accordance with the requirements of the EU legislation. If you require urgent services, we recommend negotiating the matter individually.

4. In what languages are the services provided?

Labelling services are provided in the following languages:

• English language;
• Latvian language;
• Lithuanian language;
• Estonian language;
• Polish language.